Privacy Policy

At Swayogyam, your privacy is as sacred as your transformation journey. This Privacy Policy explains how Ashnet Consulting Pvt. Ltd. collects, uses, protects, and shares your personal information.

Information We Collect

1. Personal Information You Provide:

• Assessment Data: Name, phone number, email, city, and responses to holistic life assessment questions
• Communication Data: WhatsApp messages, consultation notes, and correspondence
• Profile Information: Birth details for astrological assessments (when provided voluntarily)
• Payment Information: Billing details for paid services (processed securely through third-party payment processors)

2. Automatically Collected Information:

• Technical Data: IP address, browser type, device information, and website usage patterns
• Chatbot Interactions: Questions asked, options selected, and assessment completion data
• Analytics Data: Pages visited, time spent, and user journey through our platform

3. Information from Third Parties:

• Partner Referrals: Information shared by verified practitioners in our ecosystem (with your consent)
• Social Media: Public profile information if you connect through social platforms

How We Use Your Information

Primary Purposes:

• Holistic Assessment: Analyze your constitution (Prakriti), energy centers (Chakras), and planetary influences
• Personalized Guidance: Create customized life plans and transformation recommendations
• Partner Matching: Connect you with appropriate practitioners in our ecosystem
• Communication: Send assessment results, appointment reminders, and wellness tips

Secondary Purposes:

• Service Improvement: Enhance our assessment algorithms and user experience
• Research & Development: Develop new wellness tools and methodologies (anonymized data only)
• Marketing: Share relevant workshops, retreats, and wellness opportunities (opt-out available)
• Legal Compliance: Meet regulatory requirements and protect our rights

How We Share Your Information

With Your Consent:

• Verified Partners: Practitioners in our ecosystem who provide services to you
• WhatsApp Consultations: Secure messaging for ongoing support and guidance

Without Your Consent (Limited Circumstances):

• Legal Requirements: When required by law, court order, or government regulation
• Safety & Security: To prevent fraud, abuse, or threats to safety
• Business Transfers: In case of merger, acquisition, or sale of business assets (with notice)

We NEVER:

• Sell your personal information to third parties
• Share your assessment results without explicit consent
• Use your data for purposes unrelated to your transformation journey
• Provide access to unauthorized individuals or organizations

Data Security & Protection

Technical Safeguards:

• Encryption: All data transmitted is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Personal information stored on protected servers with restricted access
• Regular Audits: Periodic security assessments and vulnerability testing
• Access Controls: Strict employee access policies and authentication requirements

Organizational Safeguards:

• Privacy Training: Regular staff training on data protection and confidentiality
• Data Minimization: We collect only information necessary for our services
• Retention Limits: Personal data retained only as long as necessary for stated purposes
• Incident Response: Established procedures for handling any potential data breaches

Your Rights & Choices

Access & Control:

• View Your Data: Request a copy of personal information we hold about you
• Update Information: Correct or update your profile and assessment data
• Delete Account: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications at any time

Communication Preferences:

• WhatsApp: Control consultation frequency and message types
• Email: Choose newsletter frequency and content categories
• SMS: Opt-out of text message notifications
• Phone: Request to be added to our do-not-call list

Assessment Data:

• Download Results: Export your assessment results and recommendations
• Sharing Control: Manage which partners can access your information
• Historical Data: View past assessment results and consultation history

Cookies & Tracking Technologies

We use cookies for:

• Essential Functions: Website navigation, chatbot functionality, and user sessions
• Analytics: Understanding user behavior and improving our services
• Personalization: Customizing content and recommendations based on your interests
• Marketing: Measuring effectiveness of our wellness programs and workshops

Cookie Categories:

• Strictly Necessary: Required for website functionality (cannot be disabled)
• Functional: Enhance user experience and remember your preferences
• Analytical: Help us understand how visitors use our website
• Marketing: Show relevant advertisements and measure campaign effectiveness

Your Cookie Choices:

• Browser Settings: Configure your browser to accept, reject, or notify about cookies
• Opt-Out Tools: Use industry tools to opt-out of behavioral advertising
• Mobile Settings: Adjust advertising preferences on your mobile device

International Data Transfers

While we primarily operate in India, some data may be transferred internationally for:

• Cloud Storage: Secure data backup and redundancy
• Partner Services: Consultations with international practitioners
• Technical Support: Third-party service providers assisting with platform maintenance

All international transfers comply with applicable data protection laws and include appropriate safeguards.

Children’s Privacy

Swayogyam services are intended for adults (18+ years). We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify Users: Email registered users about significant changes
• Website Notice: Display prominent notice of updates on our website
• Continued Consent: Your continued use implies acceptance of revised policy

Data Retention

We retain your information for:

• Active Accounts: Duration of your relationship with Swayogyam
• Assessment Results: Up to 7 years for consultation continuity and progress tracking
• Communication Records: 3 years for quality assurance and dispute resolution
• Legal Requirements: As mandated by applicable laws and regulations

Automatic Deletion:

• Inactive Accounts: Accounts inactive for 3+ years (with 60-day notice)
• Marketing Data: Non-essential marketing data after 2 years
• Technical Logs: Server logs and analytics data after 12 months

Contact & Complaints

For privacy-related inquiries:

• Email: info@swayogyam.com
• Phone: +919816024365
• Address: Ashnet Consulting Pvt. Ltd. Shyam Nagar Rd, Dharamshala, Himachal Pradesh 176215

Complaint Resolution: We are committed to resolving privacy complaints promptly and fairly. If unsatisfied with our response, you may contact relevant data protection authorities.